The main Testbed websitehttp://marianne.in2p3.fr/ contains documentation, contact information, the bug-reporting system, links to the source and packages repositories as well as links to other sites. This serves as the single point-of-access to information about the testbed activities.
The bug-tracking system, Bugzillahttp://marianne.in2p3.fr/datagrid/bugzilla/, is intended to facilitate the reporting and fixing of bugs in the European DataGrid software. This includes the DataGrid's distribution of the Globus2 system; confirmed bugs in Globus will be forwarded to the Globus team.
This system is not intended to track bugs in application software, that is, user and experimental software running on the grid. For these types of problems, please refer to the list of application support contacts found on the contacts pagehttp://marianne.in2p3.fr/datagrid/mailing-lists.html.
The Bugzilla database is publicly available and can be searched by anyone. However reporting bugs requires a valid Bugzilla account. Creating an account requires only a valid e-mail address. You will be prompted to open an account when you report your first bug. Note that Bugzilla uses cookies to keep track of your account data, so your browser must have cookie support enabled.
Concise bug reports speed the resolution of the problem. Stripped-down test cases and detailed explanations are greatly appreciated. Please do search the existing bugs to see if your problem has already been reported.
The user's first point of contact for operational problems is the local site administrator. A list of email addresses for the site administrators can be obtained with the following command:
edg-rgma -c "latest select siteName,userSupportContact from SiteInfo"For application-specific problems the appropriate application representative should be contacted. Users are welcome and encouraged to use the bug-reporting facility. The user support grouphttp://marianne.in2p3.fr/datagrid/support/ can be contacted for help. As a last resort, users may contact the Integration Teammailto:hep-proj-grid-integration-team@cern.ch.